Privacy Policy
Last updated: October 7, 2026
This Privacy Policy explains how Pacific Island Payment Solutions (“Pacific Island,” “we,” “us”) collects, uses, and shares personal information through pacificisland.io, our online forms and booking tools, and our email and phone communications (together, the “Services”). Our client software platform and the text messages we send through it are covered by a separate privacy policy provided with that service.
1. Information We Collect
We collect the information you choose to provide, including:
- Contact details, such as your name, business name, email address, and phone number.
- Business details, such as your industry, average monthly sales, and the information you include in a consultation, support, or referral request.
- Funding request details, such as the amount and purpose of funding, how long your business has operated, your self-reported credit score range, and your preferred contact method.
- Job application details, such as your resume, work history, photo, introduction video, and answers to application questions.
- The content of messages you send us by form, email, or phone.
Do not send full card numbers, bank account numbers, or Social Security numbers through website forms or email. When a merchant application or other service requires sensitive information, it is collected through that service’s application process.
2. Information Collected Automatically
When you visit the website, our hosting provider processes technical information, such as your IP address, browser type, and the pages requested, to deliver and secure the site.
We measure website traffic with an analytics service that does not use cookies and reports visits in aggregate.
Our website does not set its own advertising or tracking cookies. Some third-party features set their own cookies or similar technologies under their own policies: spam protection on our forms, the booking calendar, and embedded videos, which load only when you press play.
Our forms are protected by reCAPTCHA, and the Google Privacy Policy and Terms of Service apply.
3. How We Use Information
We use personal information to:
- respond to consultation, support, and referral requests, and schedule appointments;
- evaluate and provide payment processing, point-of-sale, website, and related services;
- forward funding requests to a funding partner;
- review job applications and, with your separate written authorization, arrange background screening;
- send service messages and, where you have agreed, marketing messages by email or phone;
- operate, secure, and improve the Services, and prevent fraud and spam; and
- comply with law, card network rules, and the requirements of our sponsor bank.
4. How We Share Information
We share personal information only as follows:
- Funding partners. When you submit a funding request, we share it with a funding partner so it can review your options and contact you under the consent you give on that form. The funding partner’s use of your information is governed by its own privacy policy and terms.
- Payment processing partners. If you apply for merchant services, we share your application with the payment processor and sponsor bank that provide those services, as needed to review, open, and support your account.
- Service providers. We use vendors for website hosting, form handling, spam protection, analytics, scheduling, video, and email. We share with them only the information they need to provide services to us.
- Background screening. With your separate written authorization, we share job applicant information with a consumer reporting agency to conduct background checks.
- Legal and safety. We may disclose information to comply with law, legal process, or card network rules, or to protect the rights, property, or safety of Pacific Island, our clients, or others.
- Business transfers. Information may be transferred as part of a merger, acquisition, or sale of assets.
- With your consent. We may share information with your consent or at your direction.
5. Data Retention
We keep personal information as long as needed for the purposes in this Policy, including to provide services, meet legal, tax, and card network record-keeping requirements, and resolve disputes. We then delete it or keep it in a form that no longer identifies you.
6. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices
- Email: use the unsubscribe link in any marketing email.
- Access, correction, and deletion: email support@pacificisland.io to request a copy of, or changes to, your personal information. We may need to verify your identity, and we may keep information we are required to retain by law or card network rules.
8. Children’s Privacy
The Services are intended for business owners and other adults. We do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it.
9. Other Websites
The Services may link to websites and services we do not operate. Their privacy practices are governed by their own policies.
10. Changes to This Policy
We may update this Policy from time to time. The updated version will be posted on this page with a new “Last updated” date and takes effect when posted.
11. Contact Us
Pacific Island Payment Solutions
Email: support@pacificisland.io
Phone: (888) 510-9283